Privacy Policy

This privacy policy explains how Oxford Marble Specialist ("we", "us", "our") collects, uses and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Oxford Marble Specialist is a stone masonry business based at Unit S7, Kingston Business Park, North Kingston Bagpuize, Abingdon, Oxfordshire, OX13 5AS. You can contact us at hello@oxfordmarblespecialist.co.uk or by calling 07716 534984.

2. What data we collect

We collect the following personal data when you use our website or contact us:

• Name and contact details (email address, phone number)
• Your address or location if you provide it for a quote
• Details about your project (stone type, dimensions, service required)
• Photos you choose to upload of your space
• Website usage data via cookies (if you consent)

3. How we use your data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Arrange and carry out your stone installation project
• Send you information related to your project
• Improve our website and services (with your cookie consent)

We do not use your data for marketing without your explicit consent, and we never sell your data to third parties.

4. Legal basis for processing

We process your data on the basis of: (a) your consent, (b) the performance of a contract, and (c) our legitimate interests in running our business and responding to enquiries.

5. How long we keep your data

We retain enquiry data for 12 months. Data relating to completed projects is retained for 6 years for accounting and legal purposes. You may request deletion at any time.

6. Your rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion, restrict or object to processing, and data portability. To exercise any of these rights, contact us at the address above.

7. Cookies

We use essential cookies required for the website to function, and — with your consent — analytics cookies to understand how visitors use our site. You can withdraw cookie consent at any time by clearing your browser cookies. See our cookie banner when you first visit the site.

8. Third-party services

Our website may use Google Fonts (font delivery) and Google Analytics (if you consent to cookies). These services have their own privacy policies. We do not share your personal enquiry data with any third party without your consent.

9. Security

We take reasonable technical and organisational steps to protect your personal data. Our website uses HTTPS encryption for all data in transit.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.